Frequently asked questions
Answers about ordering, shipping, returns and our products. Cannot find yours? Contact us.
Ordering & payments
How do I place an order?
Browse our products, choose your option, click Add to cart and follow the checkout steps.
What payment methods do you accept?
The payment methods available to you are shown at checkout. Payments are processed securely through Shopify.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We may be able to help before the order ships, but not once it is in transit.
Shipping & tracking
Where do you ship?
We currently ship within the United States.
How much is shipping and how long does it take?
Available shipping methods, costs and estimated delivery times are shown at checkout before you pay. Estimates are not guarantees and can be affected by carrier delays. See our Shipping Policy.
How do I track my order?
When your order ships we email you a confirmation with tracking details where available. Use our Track Your Order page.
Returns & refunds
What is your return policy?
Return eligibility depends on the items in your order. Please contact us before returning anything and read our Refund & Return Policy.
My item arrived damaged or incorrect. What should I do?
Inspect your order when it arrives and contact us right away with your order number and, if possible, photos.
How are refunds issued?
Approved refunds go back to your original payment method. Your bank may need extra time to post them.
Products
Where can I find specifications?
Each product page lists the description and options. If you need more detail, contact us.
Do products come with a warranty?
Many listings mention manufacturer warranty. Check the product page and contact us if you need details for a specific item.
Can you help me choose the right power system?
Yes. Tell us what you want to power and we will help you compare options from our solar generators and home battery backup ranges.
Support
How can I contact Vantley?
Email contact@vantley.shop, call +1 859 503 7854, or use the form on our Contact page.